Privacy Policy

At LouLou Ceramics, your privacy is important to us. This Privacy Policy explains how we collect, use and protect your personal information when you visit our website or make a purchase.

Who We Are

LouLou Ceramics is the data controller responsible for your personal information.

If you have any questions about this Privacy Policy or how your data is handled, please contact:

LouLou Ceramics
Email: LouLouCeramicsStudio@gmail.com

What Information We Collect

When you place an order or contact us, we may collect:

Your name
Delivery and billing address
Email address
Telephone number (if provided)
Payment information (processed securely through our payment provider)
Order history
Any information you provide when contacting us

We may also collect anonymous website usage information through cookies and analytics.

How We Use Your Information

We use your information to:

Process and fulfil your orders
Deliver your purchases
Contact you regarding your order
Process refunds or returns
Respond to enquiries
Improve our website and customer experience
Comply with legal and tax obligations

We only collect information that is necessary for these purposes.

Payment Information

Payments are processed securely through trusted third-party payment providers. LouLou Ceramics does not store or have access to your full payment card details.

Sharing Your Information

We will never sell your personal information.

We may share your information with trusted third parties only where necessary, including:

Delivery companies (such as Royal Mail)
Payment processors
Website hosting providers
Professional advisers where legally required

These organisations only receive the information necessary to provide their services.

Cookies

Our website may use cookies to improve your browsing experience and help us understand how visitors use the site.

You can manage or disable cookies through your browser settings.

Marketing

We will only send marketing emails if you have chosen to receive them.

You can unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us directly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated revision date.

Contact

If you have any questions about this Privacy Policy or how your personal information is handled, please contact:

LouLou Ceramics
Email: LouLouCeramicsStudio@gmail.com

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.